{"id":913593127,"date":"2025-10-14T18:26:47","date_gmt":"2025-10-14T18:26:47","guid":{"rendered":"https:\/\/winmedia.org\/site\/aide\/"},"modified":"2026-10-30T08:26:42","modified_gmt":"2026-10-30T08:26:42","slug":"aide","status":"publish","type":"page","link":"https:\/\/winmedia.org\/site\/aide\/","title":{"rendered":"Aide"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-fflykdw3j-50dd64311c3a46bc6ae29f1e330010e4 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  >\n<div class='flex_cell av-1537hf0zj-cc12606392c96543f132ef208c01ec2f av-gridrow-cell av_one_third no_margin  avia-builder-el-1  el_before_av_cell_two_third  avia-builder-el-first '  ><div class='flex_cell_inner'><div class='flex_column_table av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e\">\n.flex_column.av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e{\nborder-radius:0 0 15px 15px;\npadding:40px 15px 10px 15px;\nbackground-color:#3ca4dc;\n}\n<\/style>\n<div  class='flex_column av-ltg5a19g-c34c796cd9b7facb93a55d19a2e7c75e av_one_full  avia-builder-el-2  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-bottom  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpma86j-78a07e5907876359c805050e0875577e\">\n#top .av-special-heading.av-mgpma86j-78a07e5907876359c805050e0875577e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpma86j-78a07e5907876359c805050e0875577e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpma86j-78a07e5907876359c805050e0875577e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpma86j-78a07e5907876359c805050e0875577e av-special-heading-h1 blockquote modern-quote  avia-builder-el-3  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Aide<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><div class='flex_cell av-abo9cxzun-aefed3976e67e377d90a2a60c7c5c7e7 av-gridrow-cell av_two_third no_margin  avia-builder-el-4  el_after_av_cell_one_third  avia-builder-el-last '  ><div class='flex_cell_inner'><div  class='flex_column av-98fkp-0abc24b64cf18e2bbdcdf6c3dfc96b3e av_one_full  avia-builder-el-5  avia-builder-el-no-sibling  first flex_column_div  '     ><p><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mnn7llld-cbda6a0f6b40e5dd3b97d2e6c306115a\">\n.avia-image-container.av-mnn7llld-cbda6a0f6b40e5dd3b97d2e6c306115a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mnn7llld-cbda6a0f6b40e5dd3b97d2e6c306115a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"ronds\"  class='avia-image-container av-mnn7llld-cbda6a0f6b40e5dd3b97d2e6c306115a av-styling- avia-align-center  avia-builder-el-7  el_after_av_image  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-913594220 avia-img-lazy-loading-not-913594220 avia_image ' src=\"https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center.jpg\" alt='' title='help center'  height=\"573\" width=\"1000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center.jpg 1000w, https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center-300x172.jpg 300w, https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center-768x440.jpg 768w, https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center-705x404.jpg 705w, https:\/\/winmedia.org\/site\/wp-content\/uploads\/2026\/04\/help-center-24x14.jpg 24w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><\/p><\/div>\n<\/div><\/div>\n<\/div>\n<div id='supports'  class='avia-section av-6dwu1-18c55f4be2d554ea063488c35ff18332 main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_layout_row  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-913593127'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1gz5p-1a7e64223e62fb9c2558a159846a6c92\">\n.flex_column.av-1gz5p-1a7e64223e62fb9c2558a159846a6c92{\nborder-radius:30px 30px 30px 30px;\npadding:30px 30px 30px 30px;\nbackground-color:#f7f7f7;\nbackground:linear-gradient( to top, #f7f7f7, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-1gz5p-1a7e64223e62fb9c2558a159846a6c92 av_one_full  avia-builder-el-9  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab\">\n#top .av_textblock_section.av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab .avia_textblock{\ncolumn-count:2;\n}\n<\/style>\n<section  class='av_textblock_section av-mgm7iolz-ee28bb90cfd19d2e8d17555a22d535ab '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_multi_colums'  itemprop=\"text\" ><p>Notre engagement envers votre r\u00e9ussite et votre croissance est au c\u0153ur de notre service d\u00e9di\u00e9, op\u00e9rant \u00e0 l&rsquo;international pour r\u00e9pondre \u00e0 vos besoins.<\/p>\n<p>Que vous ayez besoin d&rsquo;assistance pendant les heures de bureau ou au-del\u00e0, notre ligne d&rsquo;assistance est disponible 24h\/24 et 7j\/7. Notre \u00e9quipe est l\u00e0 pour vous accompagner : <\/p>\n<ul>\n<li><span class=\"s1\">Asia &#038; Africa &#038; Europe : +33 494 101 102<\/span><\/li>\n<li>Latino &#038; America : +1 418 478-1056<\/li>\n<\/ul>\n<p>Pour garantir une disponibilit\u00e9 optimale, nous avons \u00e9tabli deux centres de support strat\u00e9giquement situ\u00e9s en France et au Canada. Ce positionnement nous permet de r\u00e9pondre rapidement \u00e0 vos demandes et de fournir une assistance efficace, en tenant compte des diff\u00e9rents fuseaux horaires de nos clients \u00e0 travers le monde. Notre pr\u00e9sence internationale renforce notre capacit\u00e9 \u00e0 comprendre et \u00e0 r\u00e9pondre aux d\u00e9fis sp\u00e9cifiques de votre industrie et de votre r\u00e9gion.  <\/p>\n<p>Afin de personnaliser notre support selon vos exigences particuli\u00e8res, nous proposons une gamme d&rsquo;Accords de Niveau de Service (degr\u00e9s SLA). Ces contrats vous permettent de choisir le niveau d&rsquo;assistance qui correspond le mieux \u00e0 vos besoins, garantissant une exp\u00e9rience client optimale. <\/p>\n<p>Pour mettre en place le contrat le plus adapt\u00e9 \u00e0 votre entreprise, n&rsquo;h\u00e9sitez pas \u00e0 contacter votre repr\u00e9sentant r\u00e9gional. Ils vous guideront \u00e0 travers les options disponibles et vous aideront \u00e0 choisir celles qui maximisent la valeur pour votre organisation. <\/p>\n<p>La satisfaction client est une priorit\u00e9 pour nous, et notre \u00e9quipe d\u00e9di\u00e9e travaille sans rel\u00e2che pour fournir un support qui r\u00e9pond \u00e0 vos attentes, o\u00f9 que vous soyez dans le monde, \u00e0 tout moment. Nous sommes l\u00e0 pour soutenir votre r\u00e9ussite et contribuer \u00e0 la croissance continue de votre entreprise.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5qbw9omms-01272879613d164fe7b4d235397d87c9\">\n.flex_column.av-5qbw9omms-01272879613d164fe7b4d235397d87c9{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-5qbw9omms-01272879613d164fe7b4d235397d87c9 av_one_third  avia-builder-el-11  el_after_av_one_full  el_before_av_two_third  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mgpmj2is-eaa9a80c65fd899161565ec647fa0f73\">\n#top .av-special-heading.av-mgpmj2is-eaa9a80c65fd899161565ec647fa0f73{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mgpmj2is-eaa9a80c65fd899161565ec647fa0f73 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mgpmj2is-eaa9a80c65fd899161565ec647fa0f73 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mgpmj2is-eaa9a80c65fd899161565ec647fa0f73 av-special-heading-h2  avia-builder-el-12  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Cr\u00e9er un ticket<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8\">\n.flex_column.av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8{\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\nbackground:linear-gradient( to top, #ffffff, #eeeeee );\n}\n<\/style>\n<div  class='flex_column av-clsghspmn-205b7f3b2bbd4999e4bf43252c3ad7d8 av_two_third  avia-builder-el-13  el_after_av_one_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><form action=\"https:\/\/winmedia.org\/site\/aide\/\" method=\"post\" data-fields-with-error=\"Erreurs trouv\u00e9es dans les champs suivants :\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-14  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect=''  aria-label='Contact Form' ><h3 class=''>Envoyez-nous un message<\/h3><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">Num\u00e9ro client<\/label> <input name=\"avia_1_1\" class=\"text_input \" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Entreprise <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_3_1'><label for=\"avia_3_1\">Pays <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_4_1'><label for=\"avia_4_1\">Nom <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><label for=\"avia_5_1\">E-mail <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_5_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_6_1'><label for=\"avia_6_1\">T\u00e9l - International (+1 xxx ..) <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_6_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_6_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_7_1'><label for=\"avia_7_1\">Logiciel <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><select  name=\"avia_7_1\" class=\"select is_empty\" id=\"avia_7_1\"><option   value='WinMedia'>WinMedia<\/option><option   value='WinSales'>WinSales<\/option><option   value='WinMam'>WinMam<\/option><option   value='WinLogger'>WinLogger<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_8_1'><label for=\"avia_8_1\">Type <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><select  name=\"avia_8_1\" class=\"select is_empty\" id=\"avia_8_1\"><option   value='Ordinateur'>Ordinateur<\/option><option   value='cartes son'>cartes son<\/option><option   value='carte vid\u00e9o'>carte vid\u00e9o<\/option><option   value='base de donn\u00e9es'>base de donn\u00e9es<\/option><option   value='biblioth\u00e8que'>biblioth\u00e8que<\/option><option   value='production'>production<\/option><option   value='musique'>musique<\/option><option   value='publicit\u00e9s'>publicit\u00e9s<\/option><option   value='transfert'>transfert<\/option><option   value='diffusion'>diffusion<\/option><option   value='cartouche'>cartouche<\/option><option   value='timeline'>timeline<\/option><option   value='logger'>logger<\/option><option   value='workflow'>workflow<\/option><\/select><\/p><p class='  first_form  form_element form_element_half' id='element_avia_9_1'><label for=\"avia_9_1\">Plage horaire <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><select  name=\"avia_9_1\" class=\"select is_empty\" id=\"avia_9_1\"><option   value='9h'>9h<\/option><option   value='10h'>10h<\/option><option   value='11h'>11h<\/option><option   value='12h'>12h<\/option><option   value='13h'>13h<\/option><option   value='14h'>14h<\/option><option   value='15h'>15h<\/option><option   value='16h'>16h<\/option><option   value='17h'>17h<\/option><\/select><\/p><p class='  form_element form_element_half' id='element_avia_10_1'><label for=\"avia_10_1\">Priorit\u00e9 <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><select  name=\"avia_10_1\" class=\"select is_empty\" id=\"avia_10_1\"><option   value='Faible'>Faible<\/option><option   value='Moyenne'>Moyenne<\/option><option   value='Haute'>Haute<\/option><option   value='Urgente'>Urgente<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_11_1'><label for=\"avia_11_1\" class=\"textare_label hidden textare_label_avia_11_1\">Description du probl\u00e8me<\/label><textarea  name=\"avia_11_1\" class=\"text_area \" cols=\"40\" rows=\"7\" id=\"avia_11_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_12_1\" class=\"hidden \" id=\"avia_12_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Envoyer\" class=\"button\"  data-sending-label=\"Envoi\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":913594220,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-913593127","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/pages\/913593127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/comments?post=913593127"}],"version-history":[{"count":14,"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/pages\/913593127\/revisions"}],"predecessor-version":[{"id":913594555,"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/pages\/913593127\/revisions\/913594555"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/media\/913594220"}],"wp:attachment":[{"href":"https:\/\/winmedia.org\/site\/wp-json\/wp\/v2\/media?parent=913593127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}